Quality assurance is the application of planned, systematic, quality activities to ensure that the project will employ all processes needed to meet requirements.
The Quality management plan (QMP) is part of Quality assurance. The purpose of the QMP is to ensure the quality of the project’s deliverables and final project outcome. The plan must be continuously reviewed according to needs.
Quality management activities
The Quality management plan consists of two main activity types:
- Quality assurance (QA) activities – i.e. proactive activities with the goal of ensuring that reasonable and realistic plans are made by the project, and of building quality into project processes and deliverables.
- Quality control (QC) activities – i.e. activities with the goal of monitoring specific project deliverables or project processes to determine whether they comply with relevant quality standards (i.e. requirements) and identifying ways to eliminate causes of unsatisfactory performance
Within these two main activities there are sub activities related to:
- Project management – i.e. activities focusing on project technical matters such as mandates, project planning, project management, and project execution.
- Customer – i.e. activities focusing on user and customer related matters. Focus is on the use of the solution, e.g. usability, functionality, etc
- Product – i.e. activities focusing on technical matters. Focus is on the technical solution.
Quality management roles
|Steering committee (SC) – Decisive||
(PM) – Advisory
|QC coordinator – Advisory||
|QA responsible – Advisory||